AC Troubleshooting Blog | Monroe, GA | Premier Comfort Services

Heat Pumps

Posted on December 14, 2021December 14, 2021 by All Contractor Marketing

Reinvent your Heating System- Heat Pumps Winter seems to sneak up on us every year. In the south, you never know whether it will be a nice, sunny holiday season, or one covered in snow! At Premier Comfort, we believe it’s better to be safe than sorry. In addition...

Benefits of a Smart Thermostat

Posted on October 27, 2021October 27, 2021 by All Contractor Marketing

Keep Warm with Carrier Is your HVAC system ready for the cold season? Along with maintenance checks, we also recommend looking into installing a new thermostat, or having your current thermostat inspected. Older systems tend to have older thermostats and could be losing money and energy from that thermostat....

Indoor Air Quality

Posted on September 20, 2021September 20, 2021 by All Contractor Marketing

How is your Indoor Air Quality? Air quality is a term that may make you think of pollution, or the air outdoors, but have you ever considered the indoor air quality in your home? We breathe this air day in and day out, and poor air quality allows every...

Taking Charge of Your HVAC System

Posted on September 10, 2021September 17, 2021 by All Contractor Marketing

Maintenance Plan For Your HVAC System We all know the hassle of coming home after a long day at work, picking up your kids from school, or maybe even a day at the pool to find out your heat or air is not working. So many customers ask, “How...

Replacing HVAC Systems

Posted on July 19, 2021July 20, 2021 by All Contractor Marketing

Replacing HVAC Units It is about the time of year that customers begin to realize the inefficiency of their outdated system. Replacing HVAC systems during the summertime can allow you to live a stress-free, cool summer in your home. The last thing you need is to come home from...

Time for a New System with Flexible Financing Options

Posted on June 11, 2021June 16, 2021 by All Contractor Marketing

Premier Offers Flexible Financing Options Chances are if you are in need of a new system, your first thought is, “Can I afford that right now?” It is no secret that HVAC systems are an investment that may not be financially accessible to everyone at every moment. That is...

Time to repair that AC?

Posted on May 18, 2021June 17, 2021 by All Contractor Marketing

HVAC Repair Services Whether a problem arose overnight, or you were waiting until the warmer weather to make the repair, you will thank yourself for jumping on the issue and fixing it. The weather is only getting hotter, and your house will too without an efficient AC system. No...

Benefits of Thermostat Upgrades

Posted on May 1, 2021April 17, 2021 by All Contractor Marketing

Upgrade Your Thermostat Are you tired of fidgeting with your old thermostat? Is the fluctuating weather making your house uncomfortable and also uneasy to control? You may be ready for a thermostat upgrade. At Premier Comfort Heating and Air, we promote and also encourage installing a programmable thermostat to...

Benefits of a New AC System

Posted on April 1, 2021March 19, 2021 by All Contractor Marketing

Replacing Your HVAC System Summer is right around the corner, and the last thing you need is your cooling system to quit on you when you need it the most. Being proactive and replacing an outdated system will benefit you in the long run. Rather than waiting for your...

Benefits of Variable Speed Heat Pumps By Carrier

Posted on February 1, 2021January 11, 2022 by All Contractor Marketing

Benefits of High Efficiency Variable Speed Carrier Infinity Heat Pump Systems It has been a hot summer here in Loganville, Georgia. The heat and humidity of the summer weather adds an extra strain on your HVAC System. Therefore if your HVAC is having a hard time keeping up; and...

Ratings

4.8

Based on 114 reviews

Premier Comfort Services

4.7

Based on 78 reviews

See all reviews Write a review

4.9

Based on 36 reviews

Bailey Hollingsworth

01:43 15 Sep 21

Had several other HVAC companies come out to try to fix the rattling in the AC unit. It wasn’t until Premier finally sent out their technician, if I remember correctly his name was Austin to fix it. In the heat of summer, it has never been better! Not to mention my power bill has decreased tremendously!

Colin Hendricks

01:37 15 Sep 21

Maxim Solodkii

13:54 09 Sep 21

I've been using Premier Comfort Services for the past 15+ years and I simply refuse to go anywhere else!!! Reliable, professional, responsive, available, and so much more!!!. In the time of need, they were there. With the busy schedule, and my AC going out at the worst time possible (right before open house as I was trying to sell my home), one of the owners came out and help to install new system!!! Looking for a company that cares, that puts your needs first, Premier Comfort Services is it!!! Call them, and they will make it happen!

Denise Zappia

10:27 07 Sep 21

The service technicians are always so knowledgeable and friendly. I have been using them for the past 3 years and they are always here for me.

Brad Dennis

20:54 16 Aug 21

My story is similar to another post on here (if you are curious it was posted 2 months prior to this one) so be assured my issues are not a one off.My a/c was replaced in November of 2020, so at the time of the issue the a/c had only been used about 5 months (natural gas heating).At the beginning of August 2021, I saw a large water stain on the ceiling of my son's room. I knew the attic air handler was above so I cut the power and went into the attic. Water was dripping outside of the emergency pan onto the attic floor and dripping into the insulation causing the ceiling damage. I documented everything with pictures and video and called Premier Comfort Services and next morning. They sent a technician out the following day. When the technician arrived, he was professional and courteous. He assessed the situation and told me since the unit was set up in the Fall, it was not charged for summer conditions causing the unit to "back pull". He put refrigerant into the unit and said it should not leak anymore. I asked if they or carrier would cover the ceiling damage and he said he was unaware there was any damage. He then took photos and advised his bosses would determine that. He left and I placed a tub under the duct that had been leaking just in case. About 30 minutes later the technician left a voicemail advising the drains outside of my house had mud in them so he cut them.After two days with no contact, I called Premier Comfort Services and was told the damage would not be covered because the clogged drain caused the overflowing pan and drip. I advised the pan I could see was not near full and the drain lines always expelled water. The person advised the owner would call to explain.After two days with no contact, I called Premier Comfort Services and the owner called me right back and explained the emergency pan on the outside was not the overflowing pan. He said the pan on the inside was overflowing causing the unit to leak out of the "plenum" onto the wood and insulation. He said it was my responsibility to have the unit inspected every 6 months to make sure the drain line is not clogged. He said his company does not do attic installations where the air handler has to lay down (which is how my unit has to be because of the placement in the attic). I asked why the emergency pan was so small it did not cover this area that could leak. He said the code requirement is that the unit itself has to be covered by the emergency pan. I expressed my concern about the unit and advised this same problem could present itself and damage my house again. He said they were not local so they could not assist but to have a local company inspect the unit every 6 months. We ended the call here because I had no confidence that this company would help with what seemed like a ticking time bomb in my attic.My issues are as follows:1) Why was I told by the technician that the cause of the leak was the unit not be charged for summer, but the issue changed after the technician found out I wanted to claim damages?2) The owner advised they do not install air handlers that have to lay down, like mine. Why did they do it at my house? Why did they not advise of potential issues?3) Why is my only option to keep this from happening again having the drains inspected every 6 months, but my a/c had only been used for 5 months?This company did they minimum amount of work required. Then when issues arose, they did not stand behind their work product. Please be cautious. *Please read the response from the company. Proof they know of issues with air handlers that lay down. >>NO EXPLANATION FOR WHY THEY DO NOT ADVISE CUSTOMERS OF POTENTIAL ISSUES OR FIXES FOR THE ISSUES AFTERWARD<< I had another company level the air handler, install a much larger emergency pan and put a pan float switch for the interior pan. All things I would have liked to do prior to this happening.*While you didn't have to tell me about the potential issues, just like you didn't have to install a larger emergency pan because of "code", any reputable business would have.

Teresa Bell

21:46 06 Aug 21

Gink and Gasoline

15:24 28 Jul 21

The technician was great. He worked for 10 minutes and replaced a $15 capacitor and I was charged $305. Unacceptable.

tamuzulu

03:22 23 May 21

Susan Sendelbach

20:54 21 May 21

Everyone with Premier Comfort have always been very courteous and knowledgeable. They know HVAC and water heaters very well and we have always been able to get appointments in a reasonable time frame.

Cindy Greenway

15:48 21 May 21

Andrew Panneton

15:37 21 May 21

Overall, I left three stars because its a company not too dissimilar from other contractors out there who work fast, dont value their customers time, make simple install mistakes which cause severe damage to the property (house walls etc). The drip pan was not leveled accurately when installed. Thus the switch/trigger that automatically cuts off the system if there is water filling the pan was never triggered (it was on the highest corner... Water drained from the lowest corner on opposite of pan that should have been checked for levelness before choosing a location for the switch).Then it was a hassle dealing with them to come out and deal with the issue. We had to ultimately hire a different company to give us the truth because, naturally, Premier Comfort doesnt want to admit error or faulty installation because then they'd be liable for the extensive damage the attic placed system caused by dripping water all through the ceiling and walls in the hall underneath the attic space.Basically, they messed up. Then refused to admit it. And vanished on us.

Michael Yoshida

15:28 21 May 21

Very responsive company that has done an excellent job every time I’ve used them. Highly recommend.

Lisa Folds

15:21 20 May 21

Kelley Shaffer

15:17 20 May 21

Great company.

Wendy Butler

16:35 13 May 21

Great service!

chase minix

18:10 11 May 21

Premier lives up to their name. They are professional and honest. Pricing is also if very fair. Thankful I have a company I can call when I have heat and air issues.

Ronny Westbrooks

16:59 17 Mar 21

Brian is the best person I ha e dealt with. Truly a pro and very knowledgeable. Would call him in a minute for any work needed. Great Job at Premier led by Brian and his crew.

Nathan Cooper

22:04 11 Feb 21

Alan Browning was awesome! Ask for him by name! He was both professional and knowledgeable. He worked out in the freezing cold and got our heating working once again. Would definitely recommend and use again.

Peggy Brickman

15:51 23 Oct 20

Cyndia Donald Halsey

14:41 23 Oct 20

Friendly staff and technicians who always do a great job and the right thing. They are there when they tell you they will be there and call to let you know the exact time for your convenience. Super service.

Joseph A de Cardenas

15:59 15 Oct 20

Good work and very fast. Recommend to my friends and family

Patrick McLaughlin

23:29 07 Oct 20

Great company that you can count on.Serviced old GEO system since we bought our home.Home inspections company knew little about Geothermal systems.Really sad on this which is so important.Didn't know much about GEO myself and all went well.Didn't spend much on service. Became a ESP customer (service contract customer) and on what went bad they give you a great price on parts.Their Guys are great, well trained, polite, and everything really you should expect.The owners Son in-law knows hows to service and take a customers info to sales and make it good when their salesman fell down. He really did.On a customer who does research like I do,,,they came back and gave a great price on what a new system should cost.Install was great and we are taken care of.This is a great company people.I'm posting this to assure you and it does deserve recognition!Would consider myself a pretty tough customer holding to high standards with really competitive cost oversight.

Mclaupm Pratt

23:01 07 Oct 20

Timothy Mclendon

05:02 01 Oct 20

Kathryn McConnell

22:46 23 Sep 20

Always on time and ready to fix the problem in timely manner. They were Always looking out for My cost!

Shelba Henry Wilson

21:07 23 Sep 20

Prompt and great service. A company I trust.

Cindy Rau Zinser

13:38 11 Sep 20

prompt, knowledgeable, polite, will use for our maintenance program.

Stewart Pickering

18:45 07 Sep 20

Great company, honest and reliable!

18:44 07 Sep 20

Heather L

14:08 25 Aug 20

We have been very pleased with the service we have received from Premier Comfort. They were able to get us on the schedule quickly and have professional and courteous with every interaction. Thank you!

Bruce Beaty

14:06 17 Aug 20

Want to support a local business? John and his team at Premier Comfort do a great job at reasonable rates.

Mackenzie Hall

20:11 13 Aug 20

Premiere was recommended to me by my neighbor when we needed to replace our downstairs HVAC unit but also install a Mini split system for our sunroom. Alan and Paul came out 2 times and all the new equipment hooked up and we have COLD AIR 🙌 they were very professional and answered all our questions. Highly recommend for your AC needs.

Jeremy Bratcher

22:28 23 Jul 20

Great service and does good work.

Carolyn Harkreader

19:45 23 Jul 20

Love this company. They are fair priced and work very hard to find the problem. I highly recommend them. Everyone we have encountered in the company has demonstrated integrity and honesty.

Laura Williams

17:53 22 Jul 20

Alan from Premier Comfort Services was very professional. He listened to all our concerns and answered all our questions. We are enjoying a 'cool' home again. Thank you for your expertise.

Tracy Smith Hardy

01:40 12 Jun 20

As of 7/2019 a new unit for a new build. Have since had a minimum of 4 break downs with it. No true control, freezings of unit, control board, etc . Have asked for a new unit after 1st 2 service calls but continue to patch instead of replace. However service guys have been courteous and done what they have been told to do. If I had a choice I would never have used Premier! York builders in Athens uses them. You should request another company!

Brenda Meredith

14:08 11 Jun 20

Mike the service guy was super sweet and was so kind. Did a great job!

Cedar Hall

21:55 10 Jun 20

Alan was very nice and efficient!

Marco Pryor

21:21 09 Jun 20

Allen came and fixed my A/C and was diligent and didn’t leave without fixing ALL of our issues regarding the unit!

Verdery Williams

19:20 05 Jun 20

Judy Manus

22:39 28 May 20

Blaster Bob

20:52 28 May 20

Fixed water leak and unit shut down automatically.Technician responded on Memorial Day and implemented a temporary fix until permanent fix could be done two days later.

Joanna Minix

20:04 28 May 20

Tara Borrero

14:38 24 May 20

Jeff Yabuki

21:27 23 May 20

Love these guys! They are always there for me when I need them. Definitely would recommend!

Aaron Meyers

19:49 23 May 20

Mike is our awesome H&AC service man!!👍😄

Romonia Cox Scott

18:27 22 May 20

I had the opportunity to work with Austin H. He provided my family with prompt, courteous and comforting service during these trying times. He was never rushed and always made us feel at ease. All team members that assisted him during our installation followed his lead which says alot about the company as a whole. He walked me through every step as we had to replace our AC unit or converter. My husband and I feel we could not have had a better representative.Thank you Austin and Team Premier!

william clark

02:04 20 May 20

Mary Maka

19:42 19 May 20

We have had great service with Premier. But I have to give extra kudos to Michael who I always try to schedule my service with. I do appreciate that he gives me a heads up if he’s running behind or even if he’s ahead of schedule. He is extremely thorough in his work and if all Premier’s employees display this quality of customer service then here is your HVAC company. They are ours.

Jim Sendelbach

03:55 16 May 20

The technician, Mike, came on time, worked efficiently and competently, and had a cheerful personality. Great experience. Keep up the fine service. Jim Sendelbach

Dr.Jim Sendelbach

03:46 16 May 20

Mike did everything right. Called ahead, came on time, came prepared, accomplished the work efficiently, was pleasant and polite. He gets the 5 stars because he earned the praise.

larry kent

13:26 13 May 20

The service tech was very professional and answered all my questions.

Bryan Bowman

15:06 05 May 20

Great group of people that provide excellent service.

Billie Nix-Beddingfield

22:31 28 Apr 20

Just got our BRAND NEW unit placed and we could not be happier! From the moment you talk to them on the phone to the technician coming to install unit.. they are top notch! We could not be any happier with service and product! Highly recommended!

Billie Beddingfield

22:26 28 Apr 20

We have absolutely loved our service with Premier Comfort!! From the moment you speak with them on the phone they are prompt and helpful! Wonderful service! Highly recommended!!

Amanda Chad Folds

22:28 21 Apr 20

Got our new unit today! A big thank you to Premier Comfort Services! It’s warming up, when you realize that your house isn’t cooling off... give them a call. Local and excellent customer service!

Susan Tackett

17:44 28 Feb 20

Alan Browning

14:24 19 Dec 19

Francis Roldan

16:28 17 Dec 19

I called them to help with the heat in my parent's home. They handled all transactions with courtesy and professionalism. They succinctly explained the options that allowed me to make a decision on the phone. Thank you.

Kristal Moss

14:12 06 Nov 19

Austin is an incredible Technician! He was able to get my new unit installed in a timely manner even fixed some other underlying issues as well. And Diana, the receptionist, was there to help make the process so much easier.

Tim Venghaus

15:14 27 Oct 19

I have been using Premier Comfort to service my HVAC system for several years now and am very pleased with their level of service and value for my money. I usually have the same technician (at least I have for the last 2+ years) which is nice and better than seeing a new person each visit. They do my spring and fall maintenance and when I have needed them for emergencies they are very fast to respond. I would definitely recommend this company!

Diana Smith

18:30 04 Oct 19

The technician was very nice and completed his work in a timely manner and was very thorough. I will definitely recommend this company!!

Matt Smith

10:31 02 Oct 19

They came out quickly, we had cold air that night! They resolved any issues I had in a timely manner and I am pleased with the outcome of my business with them.

draw yllek

18:00 13 Sep 19

Left two messages requesting an estimate on replacing my a/c system for which they didn't return my call.

Amber Weldon Hagy

15:59 17 Jun 19

This company is wonderful and efficient. The lady in the office was very helpful and made sure I was able to be seen very quickly due to water leaking from the air unit onto the ceiling. Austin was my tech and he was kind and informative and took the time to explain everything to me in detail as well as show me what the issues were. Great service! I happily signed up for their bi-annual service plan so we can avoid future issues.

Amanda Warner

09:21 29 May 19

Affordable and efficient!😊

Gregory S. Thye

21:26 10 Sep 18

Had a Air conditioner failure on Sunday. Mike Worsley from Premier Comfort had it repaired by the early PM on Monday. Very professional service tech. Now have a service contact with Premier, so no more worries! Good to have a service company on my team that knows what the term truly means. Of course, I recommend them!

Joey Mellin

17:31 05 Sep 18

great company only one I will use, have never, never not been satisfied.

Richard Newman

18:19 27 Apr 18

Luis Eduardo Muñeton Osorio

03:15 22 Feb 18

Kevin Tavares

18:21 05 Jan 18

My heat started acting up in my home over the last week. I decided to call in one of our Athens Ford customers who owns a heating and A/C business. I left a message and had a return call within 7 minutes. They showed up at my home first thing this morning and fixed my issue quickly. Top notch service I could have not asked for anything better.

Jim Barron

19:33 11 Dec 17

Prompt service quality friendly service , I highly recommend them

David Shockley

18:54 10 Oct 17

We've been using Premier Comfort for a few years now and recommend them for your HVAC needs. Great service and very dependable.

Sandi Dukes Maughon

23:09 18 Sep 17

These guys are AWESOME! So professional and reasonably priced!!!

Travis Austin Cooper

09:32 12 Aug 17

Ray Parker

00:29 12 May 17

Great Company and Great people! I had a problem with my AC and they knew exactly what it was and what it needed to be fixed right away!

Heather Nichole Hendricks

14:38 09 Feb 17

Molly Barton

14:12 09 Feb 17

Joanna Malin Minix

20:03 10 Feb 16

Very reliable and do great work. Never feel like you are getting screwed.

Mark Hyman

04:49 29 Jan 16

Highly recommend these guys. Professional, honest and fair. Sounds simple, but becoming increasingly rare. Thanks again guys!

Carol Hayes

16:54 21 Jan 16

Pete Kyle

19:20 27 Oct 15

I definitely recommend Premier Comfort. Had to have my 16 year old heat pump replaced and got a quote from my last service company. I called a couple of other companies and got a wide range of prices. When I contacted Premier, Brian gave me a straight forward preliminary quote at a fair price. Brian and John came to my house the very next day to look at the system and layout. He honored his quote price - no extra fees, no trying to upsell me. The crew came out last Wednesday morning and replaced the system. The techs were friendly, professional and efficient. Everything works great and just in time for Winter. Thanks Brian and John!

Kimberly Allen

22:15 14 May 15

Dedicated people that are honest and show up on time! I needed a whole new system. They gave me a good price and installed within 48 hours. Awesome! #ac

Brian Cloer

18:55 09 Jul 14

These guys are great, professional, and very reasonably priced!

Lina Marcela Lopez Batchelor

01:16 18 Apr 14

Jimmy Chronicle

18:45 02 Nov 12

If you need your furnace inspected, repaired, serviced etc or your AC and you are in the Metro Atlanta area these are your guys!