Premier Comfort Services
We Truly CARE About You!
Expert Heating and Air Loganville, GA
Phone: 678-635-5696
WALTON COUNTY OFFICE:
800 Garmon Park Ct.
Loganville, GA 30052
OCONEE & CLARKE COUNTIES OFFICE:
2489 Edge Water Drive
Bogart, GA 30622
License: #CR109892
Loganville Air Conditioning and Heating Experts
Google Rating
4.7
Based on 78 reviews
Premier Comfort Services
4.7
Bailey Hollingsworth
01:43 15 Sep 21
Had several other HVAC companies come out to try to fix the rattling in the AC unit. It wasn’t until Premier finally sent out their technician, if I remember correctly his name was Austin to fix it. In the heat of summer, it has never been better! Not to mention my power bill has decreased tremendously!
Colin Hendricks
01:37 15 Sep 21
Maxim Solodkii
13:54 09 Sep 21
I've been using Premier Comfort Services for the past 15+ years and I simply refuse to go anywhere else!!! Reliable, professional, responsive, available, and so much more!!!. In the time of need, they were there. With the busy schedule, and my AC going out at the worst time possible (right before open house as I was trying to sell my home), one of the owners came out and help to install new system!!! Looking for a company that cares, that puts your needs first, Premier Comfort Services is it!!! Call them, and they will make it happen!
Denise Zappia
10:27 07 Sep 21
The service technicians are always so knowledgeable and friendly. I have been using them for the past 3 years and they are always here for me.
Brad Dennis
20:54 16 Aug 21
My story is similar to another post on here (if you are curious it was posted 2 months prior to this one) so be assured my issues are not a one off.My a/c was replaced in November of 2020, so at the time of the issue the a/c had only been used about 5 months (natural gas heating).At the beginning of August 2021, I saw a large water stain on the ceiling of my son's room. I knew the attic air handler was above so I cut the power and went into the attic. Water was dripping outside of the emergency pan onto the attic floor and dripping into the insulation causing the ceiling damage. I documented everything with pictures and video and called Premier Comfort Services and next morning. They sent a technician out the following day. When the technician arrived, he was professional and courteous. He assessed the situation and told me since the unit was set up in the Fall, it was not charged for summer conditions causing the unit to "back pull". He put refrigerant into the unit and said it should not leak anymore. I asked if they or carrier would cover the ceiling damage and he said he was unaware there was any damage. He then took photos and advised his bosses would determine that. He left and I placed a tub under the duct that had been leaking just in case. About 30 minutes later the technician left a voicemail advising the drains outside of my house had mud in them so he cut them.After two days with no contact, I called Premier Comfort Services and was told the damage would not be covered because the clogged drain caused the overflowing pan and drip. I advised the pan I could see was not near full and the drain lines always expelled water. The person advised the owner would call to explain.After two days with no contact, I called Premier Comfort Services and the owner called me right back and explained the emergency pan on the outside was not the overflowing pan. He said the pan on the inside was overflowing causing the unit to leak out of the "plenum" onto the wood and insulation. He said it was my responsibility to have the unit inspected every 6 months to make sure the drain line is not clogged. He said his company does not do attic installations where the air handler has to lay down (which is how my unit has to be because of the placement in the attic). I asked why the emergency pan was so small it did not cover this area that could leak. He said the code requirement is that the unit itself has to be covered by the emergency pan. I expressed my concern about the unit and advised this same problem could present itself and damage my house again. He said they were not local so they could not assist but to have a local company inspect the unit every 6 months. We ended the call here because I had no confidence that this company would help with what seemed like a ticking time bomb in my attic.My issues are as follows:1) Why was I told by the technician that the cause of the leak was the unit not be charged for summer, but the issue changed after the technician found out I wanted to claim damages?2) The owner advised they do not install air handlers that have to lay down, like mine. Why did they do it at my house? Why did they not advise of potential issues?3) Why is my only option to keep this from happening again having the drains inspected every 6 months, but my a/c had only been used for 5 months?This company did they minimum amount of work required. Then when issues arose, they did not stand behind their work product. Please be cautious. *Please read the response from the company. Proof they know of issues with air handlers that lay down. >>NO EXPLANATION FOR WHY THEY DO NOT ADVISE CUSTOMERS OF POTENTIAL ISSUES OR FIXES FOR THE ISSUES AFTERWARD<< I had another company level the air handler, install a much larger emergency pan and put a pan float switch for the interior pan. All things I would have liked to do prior to this happening.*While you didn't have to tell me about the potential issues, just like you didn't have to install a larger emergency pan because of "code", any reputable business would have.
Teresa Bell
21:46 06 Aug 21
Gink and Gasoline
15:24 28 Jul 21
The technician was great. He worked for 10 minutes and replaced a $15 capacitor and I was charged $305. Unacceptable.
tamuzulu
03:22 23 May 21
Susan Sendelbach
20:54 21 May 21
Everyone with Premier Comfort have always been very courteous and knowledgeable. They know HVAC and water heaters very well and we have always been able to get appointments in a reasonable time frame.
Cindy Greenway
15:48 21 May 21
Andrew Panneton
15:37 21 May 21
Overall, I left three stars because its a company not too dissimilar from other contractors out there who work fast, dont value their customers time, make simple install mistakes which cause severe damage to the property (house walls etc). The drip pan was not leveled accurately when installed. Thus the switch/trigger that automatically cuts off the system if there is water filling the pan was never triggered (it was on the highest corner... Water drained from the lowest corner on opposite of pan that should have been checked for levelness before choosing a location for the switch).Then it was a hassle dealing with them to come out and deal with the issue. We had to ultimately hire a different company to give us the truth because, naturally, Premier Comfort doesnt want to admit error or faulty installation because then they'd be liable for the extensive damage the attic placed system caused by dripping water all through the ceiling and walls in the hall underneath the attic space.Basically, they messed up. Then refused to admit it. And vanished on us.
Michael Yoshida
15:28 21 May 21
Very responsive company that has done an excellent job every time I’ve used them. Highly recommend.
Lisa Folds
15:21 20 May 21
Kelley Shaffer
15:17 20 May 21
Great company.
Wendy Butler
16:35 13 May 21
Great service!
chase minix
18:10 11 May 21
Premier lives up to their name. They are professional and honest. Pricing is also if very fair. Thankful I have a company I can call when I have heat and air issues.
Ronny Westbrooks
16:59 17 Mar 21
Brian is the best person I ha e dealt with. Truly a pro and very knowledgeable. Would call him in a minute for any work needed. Great Job at Premier led by Brian and his crew.
Nathan Cooper
22:04 11 Feb 21
Alan Browning was awesome! Ask for him by name! He was both professional and knowledgeable. He worked out in the freezing cold and got our heating working once again. Would definitely recommend and use again.
Peggy Brickman
15:51 23 Oct 20
Mclaupm Pratt
23:01 07 Oct 20
Great company that you can count on.Serviced old GEO system since we bought our home.Home inspections company knew little about Geothermal systems.Really sad on this which is so important.Didn't know much about GEO myself and all went well.Didn't spend much on service. Became a ESP customer (service contract customer) and on what went bad they give you a great price on parts.Their Guys are great, well trained, polite, and everything really you should expect.The owners Son in-law knows hows to service and take a customers info to sales and make it good when their salesman fell down. He really did.On a customer who does research like I do,,,they came back and gave a great price on what a new system should cost.Install was great and we are taken care of.This is a great company people.I'm posting this to assure you and it does deserve recognition!Would consider myself a pretty tough customer holding to high standards with really competitive cost oversight.
Timothy Mclendon
05:02 01 Oct 20
Kathryn McConnell
22:46 23 Sep 20
Always on time and ready to fix the problem in timely manner. They were Always looking out for My cost!
Stewart Pickering
18:44 07 Sep 20
Heather L
14:08 25 Aug 20
We have been very pleased with the service we have received from Premier Comfort. They were able to get us on the schedule quickly and have professional and courteous with every interaction. Thank you!
Mackenzie Hall
20:11 13 Aug 20
Premiere was recommended to me by my neighbor when we needed to replace our downstairs HVAC unit but also install a Mini split system for our sunroom. Alan and Paul came out 2 times and all the new equipment hooked up and we have COLD AIR 🙌 they were very professional and answered all our questions. Highly recommend for your AC needs.
Jeremy Bratcher
22:28 23 Jul 20
Great service and does good work.
Laura Williams
17:53 22 Jul 20
Alan from Premier Comfort Services was very professional. He listened to all our concerns and answered all our questions. We are enjoying a 'cool' home again. Thank you for your expertise.
Brenda Meredith
14:08 11 Jun 20
Mike the service guy was super sweet and was so kind. Did a great job!
Cedar Hall
21:55 10 Jun 20
Alan was very nice and efficient!
Marco Pryor
21:21 09 Jun 20
Allen came and fixed my A/C and was diligent and didn’t leave without fixing ALL of our issues regarding the unit!
Verdery Williams
19:20 05 Jun 20
Judy Manus
22:39 28 May 20
Blaster Bob
20:52 28 May 20
Fixed water leak and unit shut down automatically.Technician responded on Memorial Day and implemented a temporary fix until permanent fix could be done two days later.
Joanna Minix
20:04 28 May 20
Tara Borrero
14:38 24 May 20
Jeff Yabuki
21:27 23 May 20
Love these guys! They are always there for me when I need them. Definitely would recommend!
Romonia Cox Scott
18:27 22 May 20
I had the opportunity to work with Austin H. He provided my family with prompt, courteous and comforting service during these trying times. He was never rushed and always made us feel at ease. All team members that assisted him during our installation followed his lead which says alot about the company as a whole. He walked me through every step as we had to replace our AC unit or converter. My husband and I feel we could not have had a better representative.Thank you Austin and Team Premier!
william clark
02:04 20 May 20
Mary Maka
19:42 19 May 20
We have had great service with Premier. But I have to give extra kudos to Michael who I always try to schedule my service with. I do appreciate that he gives me a heads up if he’s running behind or even if he’s ahead of schedule. He is extremely thorough in his work and if all Premier’s employees display this quality of customer service then here is your HVAC company. They are ours.
Dr.Jim Sendelbach
03:46 16 May 20
Mike did everything right. Called ahead, came on time, came prepared, accomplished the work efficiently, was pleasant and polite. He gets the 5 stars because he earned the praise.
larry kent
13:26 13 May 20
The service tech was very professional and answered all my questions.
Bryan Bowman
15:06 05 May 20
Great group of people that provide excellent service.
Billie Beddingfield
22:26 28 Apr 20
We have absolutely loved our service with Premier Comfort!! From the moment you speak with them on the phone they are prompt and helpful! Wonderful service! Highly recommended!!
Susan Tackett
17:44 28 Feb 20
Alan Browning
14:24 19 Dec 19
Francis Roldan
16:28 17 Dec 19
I called them to help with the heat in my parent's home. They handled all transactions with courtesy and professionalism. They succinctly explained the options that allowed me to make a decision on the phone. Thank you.
Tim Venghaus
15:14 27 Oct 19
I have been using Premier Comfort to service my HVAC system for several years now and am very pleased with their level of service and value for my money. I usually have the same technician (at least I have for the last 2+ years) which is nice and better than seeing a new person each visit. They do my spring and fall maintenance and when I have needed them for emergencies they are very fast to respond. I would definitely recommend this company!
Diana Smith
18:30 04 Oct 19
The technician was very nice and completed his work in a timely manner and was very thorough. I will definitely recommend this company!!
Matt Smith
10:31 02 Oct 19
They came out quickly, we had cold air that night! They resolved any issues I had in a timely manner and I am pleased with the outcome of my business with them.
draw yllek
18:00 13 Sep 19
Left two messages requesting an estimate on replacing my a/c system for which they didn't return my call.
Facebook Rating
4.9
Based on 36 reviews
Premier Comfort Services
4.9
Cyndia Donald Halsey
14:41 23 Oct 20
Friendly staff and technicians who always do a great job and the right thing. They are there when they tell you they will be there and call to let you know the exact time for your convenience. Super service.
Patrick McLaughlin
23:29 07 Oct 20
Great company that you can count on.Serviced old GEO system since we bought our home.Home inspections company knew little about Geothermal systems.Really sad on this which is so important.Didn't know much about GEO myself and all went well.Didn't spend much on service. Became a ESP customer (service contract customer) and on what went bad they give you a great price on parts.Their Guys are great, well trained, polite, and everything really you should expect.The owners Son in-law knows hows to service and take a customers info to sales and make it good when their salesman fell down. He really did.On a customer who does research like I do,,,they came back and gave a great price on what a new system should cost.Install was great and we are taken care of.This is a great company people.I'm posting this to assure you and it does deserve recognition!Would consider myself a pretty tough customer holding to high standards with really competitive cost oversight.
Bruce Beaty
14:06 17 Aug 20
Want to support a local business? John and his team at Premier Comfort do a great job at reasonable rates.
Carolyn Harkreader
19:45 23 Jul 20
Love this company. They are fair priced and work very hard to find the problem. I highly recommend them. Everyone we have encountered in the company has demonstrated integrity and honesty.
Tracy Smith Hardy
01:40 12 Jun 20
As of 7/2019 a new unit for a new build. Have since had a minimum of 4 break downs with it. No true control, freezings of unit, control board, etc . Have asked for a new unit after 1st 2 service calls but continue to patch instead of replace. However service guys have been courteous and done what they have been told to do. If I had a choice I would never have used Premier! York builders in Athens uses them. You should request another company!
Jim Sendelbach
03:55 16 May 20
The technician, Mike, came on time, worked efficiently and competently, and had a cheerful personality. Great experience. Keep up the fine service. Jim Sendelbach
Billie Nix-Beddingfield
22:31 28 Apr 20
Just got our BRAND NEW unit placed and we could not be happier! From the moment you talk to them on the phone to the technician coming to install unit.. they are top notch! We could not be any happier with service and product! Highly recommended!
Amanda Chad Folds
22:28 21 Apr 20
Got our new unit today! A big thank you to Premier Comfort Services! It’s warming up, when you realize that your house isn’t cooling off... give them a call. Local and excellent customer service!
Kristal Moss
14:12 06 Nov 19
Austin is an incredible Technician! He was able to get my new unit installed in a timely manner even fixed some other underlying issues as well. And Diana, the receptionist, was there to help make the process so much easier.
Amber Weldon Hagy
15:59 17 Jun 19
This company is wonderful and efficient. The lady in the office was very helpful and made sure I was able to be seen very quickly due to water leaking from the air unit onto the ceiling. Austin was my tech and he was kind and informative and took the time to explain everything to me in detail as well as show me what the issues were. Great service! I happily signed up for their bi-annual service plan so we can avoid future issues.
Gregory S. Thye
21:26 10 Sep 18
Had a Air conditioner failure on Sunday. Mike Worsley from Premier Comfort had it repaired by the early PM on Monday. Very professional service tech. Now have a service contact with Premier, so no more worries! Good to have a service company on my team that knows what the term truly means. Of course, I recommend them!
Kevin Tavares
18:21 05 Jan 18
My heat started acting up in my home over the last week. I decided to call in one of our Athens Ford customers who owns a heating and A/C business. I left a message and had a return call within 7 minutes. They showed up at my home first thing this morning and fixed my issue quickly. Top notch service I could have not asked for anything better.
David Shockley
18:54 10 Oct 17
We've been using Premier Comfort for a few years now and recommend them for your HVAC needs. Great service and very dependable.
Ray Parker
00:29 12 May 17
Great Company and Great people! I had a problem with my AC and they knew exactly what it was and what it needed to be fixed right away!
Joanna Malin Minix
20:03 10 Feb 16
Very reliable and do great work. Never feel like you are getting screwed.
Mark Hyman
04:49 29 Jan 16
Highly recommend these guys. Professional, honest and fair. Sounds simple, but becoming increasingly rare. Thanks again guys!
Pete Kyle
19:20 27 Oct 15
I definitely recommend Premier Comfort. Had to have my 16 year old heat pump replaced and got a quote from my last service company. I called a couple of other companies and got a wide range of prices. When I contacted Premier, Brian gave me a straight forward preliminary quote at a fair price. Brian and John came to my house the very next day to look at the system and layout. He honored his quote price - no extra fees, no trying to upsell me. The crew came out last Wednesday morning and replaced the system. The techs were friendly, professional and efficient. Everything works great and just in time for Winter. Thanks Brian and John!
Kimberly Allen
22:15 14 May 15
Dedicated people that are honest and show up on time! I needed a whole new system. They gave me a good price and installed within 48 hours. Awesome! #ac
Jimmy Chronicle
18:45 02 Nov 12
If you need your furnace inspected, repaired, serviced etc or your AC and you are in the Metro Atlanta area these are your guys!
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At Premier Comfort Services, we are committed to local providing certified and also quality work. We care about your and also your family. We are your local and also trustworthy air conditioning and heating choice in Loganville, GA. Our installation, repair, and also our maintenance services are performed by certified and highly trained technicians. We are here to assist you in any heating and air emergency and furthermore even have financing options should you need them. If you are looking at replacing your current heating and air system or simply need an annual HVAC tune-up maintenance service we are here for you. Trust the local choice for heating and air in Loganville, GA. Contact us today! Our staff is ready to assist you.
