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678-635-5696
Google Rating
4.8
Based on 121 reviews
Premier Comfort Services
4.8
Lisa Kalvelage
18:04 29 Mar 24
Every time I need my hvac serviced I receive expert technicians who are knowledgeable, friendly and honest. I appreciate the professionalism from Premier Comfort and all of their staff I have met thus far.
Nicky Nixon
21:39 27 Mar 24
I consistently call Premier Comfort Services to help my clients with their HVAC needs. They are prompt, reliable and always easy to work with!
John McKee
16:07 27 Mar 24
Premier has always done a good job for me. They are reliable, on-time and provide quality service. Austin, who services my equipment, is knowledgable, efficient and very courteous. I would highly recommend.
Stephen Berck
00:49 27 Mar 24
Tech was very professional, got his job completed and was finished in under 30 minutes
Tami Grimes
23:13 28 Jul 23
Premier Comfort Services thank you so much for coming out & saving the day!Reached out to them this morning & they were able to have our ac fixed by this evening! Please reach out to this company if you have any heating or ac issues
Sandy Davis
16:08 18 Apr 23
My husband found them on Facebook. We have been very happy with their services. We recently had moved into a brand new home and wanted to get a maintenance agreement with a company that would come out twice a year for spring and fall clean up ready for the hotter and colder seasons. They are excellent and called to remind us of the next maintenance service time! Would highly recommend them. Easy to get in touch with!
The Spanglish Guy
15:35 27 Feb 23
Gavyn did an amazing job today. My guy is a professional. I'd recommend the company 10/10.
Peter Holt
22:42 12 Dec 22
Gavyn came over to install a Nano Air Ionization into our ventilation system. He was on time, efficient and rapidlyhad the ionizer installed in our system. As it was installed earlier this afternoon we can't make any far-reaching claims about the unit's efficacy but the air is noticeably better already. I have nothing but good things to say about the quality of the Premier Comfort Services staff.
Denise Zappia
20:21 05 Dec 22
Austin Hendricks did a great job. I have been using them for the past 3 years and they are always here for me.
kim bentley
20:18 05 Dec 22
Austin Hendricks came out and cleaned our Air Ducts. He did a great job. Highly recommend this company
Susan Rollins
20:39 17 Nov 22
My technician was Gavyn Swale. He was awesome. Explained everything to me in detail. He was very polite and friendly! I would definitely recommend him and the company for any HVAC services. The office lady was very nice early in the morning and their system is very efficient for last minute calls!
Cale Brown
03:38 16 Nov 22
Austin at Premier Comfort arrived exactly when he said he would. It was a quick fix with a problem regarding my thermostat. Professional all the way around.
Logan Mattix
03:09 16 Nov 22
Austin was a great service. He’s super friendly and knows his stuff. Highly recommend
Logan Hicks
02:42 16 Nov 22
I will definitely use them again! Austin was professional, honest, punctual and completed the job with ease. What more could you ask for? Highly recommend to any and EVERYONE I know!
Kenny Golightly
14:39 11 Nov 22
First semi annual system check up. Changed filter and did system tests. Arrived on time!
Julie Morris
15:06 09 Nov 22
Gavin was super helpful and informative about any questions I had. Keeping my system up to date is so easy with Premier Comfort’s annual service plan, and Gavin was able to help me keep my home climate comfortable and allergen free with a whole house nano purifier.
Jennifer Sutton
17:56 08 Nov 22
We’ve been with Premier for over 6 years now. Great Service and very responsive. Austin has been our tech for a couple of years now and he is the best!!
Andrea L.
17:01 08 Nov 22
Austin Hendricks has been taking care of my home unit for over a year and has always been professional, courteous and honest. No complaints
Earl Comstock
14:30 08 Nov 22
Austin did a great job replacing our thermostats with Wi-Fi connected ones. Premier has been great to work with these past two years. They installed our system and have maintained it ever since. Always helpful and responsive.
Vince Keener
16:32 04 Nov 22
My technician, Gavyn was quick and efficient. He explained everything very well. Overall a good experience
phil manley
15:00 02 Nov 22
Gavin installed a nano system while doing my hvac maintenance. System is amazing.
Phyllis Hamilton
14:31 01 Nov 22
Gavyn Swale was our technician today, he showed up on time, was very friendly and explained everything in detail. He went above and beyond! I would highly recommend him and this company for your HVAC/heating needs!
Penny Smith
00:30 01 Nov 22
Gavyn was at my house today for a cleaning and did a fantastic job. I highly recommend him and his company for any job needed.
Maxim Solodkii
14:22 31 Oct 22
I've been using Premier Comfort Services for the past 15+ years and I simply refuse to go anywhere else!!! Reliable, professional, responsive, available, and so much more!!!. In the time of need, they were there. With the busy schedule, and my AC going out at the worst time possible (right before open house as I was trying to sell my home), one of the owners came out and help to install new system!!! Looking for a company that cares, that puts your needs first, Premier Comfort Services is it!!! Call them, and they will make it happen!Austin came out today and performed routing maintenance. On time, professional and always knowledgeable.
Hindia Tahir
13:48 31 Oct 22
Austin is awesome. He’s been doing maintenance on my units for years. Very reliable, timely, efficient.
Sheri Wright
08:26 29 Oct 22
Gavyn was friendly and efficient. I highly recommend Premier Comfort for HVAC installation and maintenance.
Darren Owens
13:55 27 Oct 22
GAVIN WAS REALLY HELPFULL AND KNOWLEDGEABLE ABOUT THE SERVICE HE PROVIDED.6 stars is what I give👍
Donald Patterson
14:06 25 Oct 22
Austin Hendricks was exceptional and curious and knowledgeable. Best ever.
Gavyn Swale
13:52 25 Oct 22
I've been in the HVAC industry for almost 18 years, I've worked at 4 different companies in the area. Premier Comfort is the best company I've worked for. very honest, well managed, competitively priced, with a professional workforce to give our customers the best service they need. See for yourself give us a call today!
Crystal Farmer
16:48 19 Aug 22
Came home from out of town last night to AC not working. Premier was referred to me by my sister Tonya Smallwood. Called this morning & they set up a window between 12-5. Austin called before 12 & was in area so he came EARLY. VERY Professional, & nice. Got it fixed up & got me on a yearly service plan. Extremely happy with their service & relieved I now have a good company I can depend on to take care of my HVAC needs. 1-5 rating with 5 being the best I give them a 10!!
Jen Johnson
17:46 17 Aug 22
I do not recommend this company for the following reasons:The technicians do not know how to diagnose A/C systems and repair accordingly. Instead the 1st problem they find they recommend fixing it or replacing the system. You pay, and then another problem pops up. Basic things like an acid wash or checking for leaks aren’t things that they know how to do. You won’t get a return call from management. You are better off calling another company. Because if you hire them, you’ll need to hire another company to come behind them to check their work and actually diagnose the problem. Working with them is a waste of money.
Anchorpoint GA
19:14 10 Aug 22
Premier Comfort HVAC had been our service providers for five years at both our home and office. They do annual maintenance and have replaced units. They do great work at a good comparable price, and are always professional and polite. I highly recommend them.
John Henry
02:56 28 Jun 22
Had a service done by Austin. He showed up in a timely fashion and even called to let us know he was on his way. He was extremely good about explaining our problem and then fixing it with no issue. We highly recommend!
Thomas Holmes
22:55 22 Jun 22
Brian Batchelor is amazing, would recommend him to anybody! Amazing service, awesome punctuality, and spectacular value!
Bailey Hollingsworth
01:43 15 Sep 21
Had several other HVAC companies come out to try to fix the rattling in the AC unit. It wasn’t until Premier finally sent out their technician, if I remember correctly his name was Austin to fix it. In the heat of summer, it has never been better! Not to mention my power bill has decreased tremendously!
Brad Dennis
20:54 16 Aug 21
My story is similar to another post on here (if you are curious it was posted 2 months prior to this one) so be assured my issues are not a one off.My a/c was replaced in November of 2020, so at the time of the issue the a/c had only been used about 5 months (natural gas heating).At the beginning of August 2021, I saw a large water stain on the ceiling of my son's room. I knew the attic air handler was above so I cut the power and went into the attic. Water was dripping outside of the emergency pan onto the attic floor and dripping into the insulation causing the ceiling damage. I documented everything with pictures and video and called Premier Comfort Services and next morning. They sent a technician out the following day. When the technician arrived, he was professional and courteous. He assessed the situation and told me since the unit was set up in the Fall, it was not charged for summer conditions causing the unit to "back pull". He put refrigerant into the unit and said it should not leak anymore. I asked if they or carrier would cover the ceiling damage and he said he was unaware there was any damage. He then took photos and advised his bosses would determine that. He left and I placed a tub under the duct that had been leaking just in case. About 30 minutes later the technician left a voicemail advising the drains outside of my house had mud in them so he cut them.After two days with no contact, I called Premier Comfort Services and was told the damage would not be covered because the clogged drain caused the overflowing pan and drip. I advised the pan I could see was not near full and the drain lines always expelled water. The person advised the owner would call to explain.After two days with no contact, I called Premier Comfort Services and the owner called me right back and explained the emergency pan on the outside was not the overflowing pan. He said the pan on the inside was overflowing causing the unit to leak out of the "plenum" onto the wood and insulation. He said it was my responsibility to have the unit inspected every 6 months to make sure the drain line is not clogged. He said his company does not do attic installations where the air handler has to lay down (which is how my unit has to be because of the placement in the attic). I asked why the emergency pan was so small it did not cover this area that could leak. He said the code requirement is that the unit itself has to be covered by the emergency pan. I expressed my concern about the unit and advised this same problem could present itself and damage my house again. He said they were not local so they could not assist but to have a local company inspect the unit every 6 months. We ended the call here because I had no confidence that this company would help with what seemed like a ticking time bomb in my attic.My issues are as follows:1) Why was I told by the technician that the cause of the leak was the unit not be charged for summer, but the issue changed after the technician found out I wanted to claim damages?2) The owner advised they do not install air handlers that have to lay down, like mine. Why did they do it at my house? Why did they not advise of potential issues?3) Why is my only option to keep this from happening again having the drains inspected every 6 months, but my a/c had only been used for 5 months?This company did they minimum amount of work required. Then when issues arose, they did not stand behind their work product. Please be cautious. *Please read the response from the company. Proof they know of issues with air handlers that lay down. >>NO EXPLANATION FOR WHY THEY DO NOT ADVISE CUSTOMERS OF POTENTIAL ISSUES OR FIXES FOR THE ISSUES AFTERWARD<< I had another company level the air handler, install a much larger emergency pan and put a pan float switch for the interior pan. All things I would have liked to do prior to this happening.*While you didn't have to tell me about the potential issues, just like you didn't have to install a larger emergency pan because of "code", any reputable business would have.
Gink and Gasoline
15:24 28 Jul 21
The technician was great. He worked for 10 minutes and replaced a $15 capacitor and I was charged $305. Unacceptable.
Susan Sendelbach
20:54 21 May 21
Everyone with Premier Comfort have always been very courteous and knowledgeable. They know HVAC and water heaters very well and we have always been able to get appointments in a reasonable time frame.
Andrew Panneton
15:37 21 May 21
Overall, I left three stars because its a company not too dissimilar from other contractors out there who work fast, dont value their customers time, make simple install mistakes which cause severe damage to the property (house walls etc). The drip pan was not leveled accurately when installed. Thus the switch/trigger that automatically cuts off the system if there is water filling the pan was never triggered (it was on the highest corner... Water drained from the lowest corner on opposite of pan that should have been checked for levelness before choosing a location for the switch).Then it was a hassle dealing with them to come out and deal with the issue. We had to ultimately hire a different company to give us the truth because, naturally, Premier Comfort doesnt want to admit error or faulty installation because then they'd be liable for the extensive damage the attic placed system caused by dripping water all through the ceiling and walls in the hall underneath the attic space.Basically, they messed up. Then refused to admit it. And vanished on us.
Michael Yoshida
15:28 21 May 21
Very responsive company that has done an excellent job every time I’ve used them. Highly recommend.
chase minix
18:10 11 May 21
Premier lives up to their name. They are professional and honest. Pricing is also if very fair. Thankful I have a company I can call when I have heat and air issues.
Ronny Westbrooks
16:59 17 Mar 21
Brian is the best person I ha e dealt with. Truly a pro and very knowledgeable. Would call him in a minute for any work needed. Great Job at Premier led by Brian and his crew.
Nathan Cooper
22:04 11 Feb 21
Alan Browning was awesome! Ask for him by name! He was both professional and knowledgeable. He worked out in the freezing cold and got our heating working once again. Would definitely recommend and use again.
Mclaupm Pratt
23:01 07 Oct 20
Great company that you can count on.Serviced old GEO system since we bought our home.Home inspections company knew little about Geothermal systems.Really sad on this which is so important.Didn't know much about GEO myself and all went well.Didn't spend much on service. Became a ESP customer (service contract customer) and on what went bad they give you a great price on parts.Their Guys are great, well trained, polite, and everything really you should expect.The owners Son in-law knows hows to service and take a customers info to sales and make it good when their salesman fell down. He really did.On a customer who does research like I do,,,they came back and gave a great price on what a new system should cost.Install was great and we are taken care of.This is a great company people.I'm posting this to assure you and it does deserve recognition!Would consider myself a pretty tough customer holding to high standards with really competitive cost oversight.
Kathryn McConnell
22:46 23 Sep 20
Always on time and ready to fix the problem in timely manner. They were Always looking out for My cost!
Mackenzie Hall
20:11 13 Aug 20
Premiere was recommended to me by my neighbor when we needed to replace our downstairs HVAC unit but also install a Mini split system for our sunroom. Alan and Paul came out 2 times and all the new equipment hooked up and we have COLD AIR 🙌 they were very professional and answered all our questions. Highly recommend for your AC needs.
Laura Williams
17:53 22 Jul 20
Alan from Premier Comfort Services was very professional. He listened to all our concerns and answered all our questions. We are enjoying a 'cool' home again. Thank you for your expertise.
Brenda Meredith Ellis
14:08 11 Jun 20
Mike the service guy was super sweet and was so kind. Did a great job!
Marco Pryor
21:21 09 Jun 20
Allen came and fixed my A/C and was diligent and didn’t leave without fixing ALL of our issues regarding the unit!
Blaster Bob
20:52 28 May 20
Fixed water leak and unit shut down automatically.Technician responded on Memorial Day and implemented a temporary fix until permanent fix could be done two days later.
Jeff Yabuki
21:27 23 May 20
Love these guys! They are always there for me when I need them. Definitely would recommend!
Romonia Cox Scott
18:27 22 May 20
I had the opportunity to work with Austin H. He provided my family with prompt, courteous and comforting service during these trying times. He was never rushed and always made us feel at ease. All team members that assisted him during our installation followed his lead which says alot about the company as a whole. He walked me through every step as we had to replace our AC unit or converter. My husband and I feel we could not have had a better representative.Thank you Austin and Team Premier!
Mary Maka
19:42 19 May 20
We have had great service with Premier. But I have to give extra kudos to Michael who I always try to schedule my service with. I do appreciate that he gives me a heads up if he’s running behind or even if he’s ahead of schedule. He is extremely thorough in his work and if all Premier’s employees display this quality of customer service then here is your HVAC company. They are ours.
Dr.Jim Sendelbach
03:46 16 May 20
Mike did everything right. Called ahead, came on time, came prepared, accomplished the work efficiently, was pleasant and polite. He gets the 5 stars because he earned the praise.
Billie Beddingfield
22:26 28 Apr 20
We have absolutely loved our service with Premier Comfort!! From the moment you speak with them on the phone they are prompt and helpful! Wonderful service! Highly recommended!!
Francis Roldan
16:28 17 Dec 19
I called them to help with the heat in my parent's home. They handled all transactions with courtesy and professionalism. They succinctly explained the options that allowed me to make a decision on the phone. Thank you.
Tim Venghaus
15:14 27 Oct 19
I have been using Premier Comfort to service my HVAC system for several years now and am very pleased with their level of service and value for my money. I usually have the same technician (at least I have for the last 2+ years) which is nice and better than seeing a new person each visit. They do my spring and fall maintenance and when I have needed them for emergencies they are very fast to respond. I would definitely recommend this company!
Matt Smith
10:31 02 Oct 19
They came out quickly, we had cold air that night! They resolved any issues I had in a timely manner and I am pleased with the outcome of my business with them.
draw yllek
18:00 13 Sep 19
Left two messages requesting an estimate on replacing my a/c system for which they didn't return my call.
Gregory Thye
20:47 10 Sep 18
Had a Air conditioner failure on Sunday. Mike Worsley from Premier Comfort had it repaired by the early PM on Monday. Very professional service tech. Now have a service contact with Premier, so no more worries! Good to have a service company on my team that knows what the term truly means. Of course, I recommend them!
Wesley Durkit
16:16 11 May 18
Called on these guys to start servicing my heat pumps at my new house. Great customer service all around. They got out here quickly, got straight to diagnosing the issues and didn't nickel and dime me one penny... They earned my subscription for their annual maintenance for spring and fall service check-ups. I highly recommend their services.
Facebook Rating
Premier Comfort Services is your #1 Loganville, GA heating and cooling contractor. We service the following counties and cities.
Google Rating
4.8
Based on 121 reviews
Premier Comfort Services
4.8
Lisa Kalvelage
18:04 29 Mar 24
Every time I need my hvac serviced I receive expert technicians who are knowledgeable, friendly and honest. I appreciate the professionalism from Premier Comfort and all of their staff I have met thus far.
Nicky Nixon
21:39 27 Mar 24
I consistently call Premier Comfort Services to help my clients with their HVAC needs. They are prompt, reliable and always easy to work with!
John McKee
16:07 27 Mar 24
Premier has always done a good job for me. They are reliable, on-time and provide quality service. Austin, who services my equipment, is knowledgable, efficient and very courteous. I would highly recommend.
Stephen Berck
00:49 27 Mar 24
Tech was very professional, got his job completed and was finished in under 30 minutes
Tami Grimes
23:13 28 Jul 23
Premier Comfort Services thank you so much for coming out & saving the day!Reached out to them this morning & they were able to have our ac fixed by this evening! Please reach out to this company if you have any heating or ac issues
Sandy Davis
16:08 18 Apr 23
My husband found them on Facebook. We have been very happy with their services. We recently had moved into a brand new home and wanted to get a maintenance agreement with a company that would come out twice a year for spring and fall clean up ready for the hotter and colder seasons. They are excellent and called to remind us of the next maintenance service time! Would highly recommend them. Easy to get in touch with!
The Spanglish Guy
15:35 27 Feb 23
Gavyn did an amazing job today. My guy is a professional. I'd recommend the company 10/10.
Peter Holt
22:42 12 Dec 22
Gavyn came over to install a Nano Air Ionization into our ventilation system. He was on time, efficient and rapidlyhad the ionizer installed in our system. As it was installed earlier this afternoon we can't make any far-reaching claims about the unit's efficacy but the air is noticeably better already. I have nothing but good things to say about the quality of the Premier Comfort Services staff.
Denise Zappia
20:21 05 Dec 22
Austin Hendricks did a great job. I have been using them for the past 3 years and they are always here for me.
kim bentley
20:18 05 Dec 22
Austin Hendricks came out and cleaned our Air Ducts. He did a great job. Highly recommend this company
Susan Rollins
20:39 17 Nov 22
My technician was Gavyn Swale. He was awesome. Explained everything to me in detail. He was very polite and friendly! I would definitely recommend him and the company for any HVAC services. The office lady was very nice early in the morning and their system is very efficient for last minute calls!
Cale Brown
03:38 16 Nov 22
Austin at Premier Comfort arrived exactly when he said he would. It was a quick fix with a problem regarding my thermostat. Professional all the way around.
Logan Mattix
03:09 16 Nov 22
Austin was a great service. He’s super friendly and knows his stuff. Highly recommend
Logan Hicks
02:42 16 Nov 22
I will definitely use them again! Austin was professional, honest, punctual and completed the job with ease. What more could you ask for? Highly recommend to any and EVERYONE I know!
Kenny Golightly
14:39 11 Nov 22
First semi annual system check up. Changed filter and did system tests. Arrived on time!
Julie Morris
15:06 09 Nov 22
Gavin was super helpful and informative about any questions I had. Keeping my system up to date is so easy with Premier Comfort’s annual service plan, and Gavin was able to help me keep my home climate comfortable and allergen free with a whole house nano purifier.
Jennifer Sutton
17:56 08 Nov 22
We’ve been with Premier for over 6 years now. Great Service and very responsive. Austin has been our tech for a couple of years now and he is the best!!
Andrea L.
17:01 08 Nov 22
Austin Hendricks has been taking care of my home unit for over a year and has always been professional, courteous and honest. No complaints
Earl Comstock
14:30 08 Nov 22
Austin did a great job replacing our thermostats with Wi-Fi connected ones. Premier has been great to work with these past two years. They installed our system and have maintained it ever since. Always helpful and responsive.
Vince Keener
16:32 04 Nov 22
My technician, Gavyn was quick and efficient. He explained everything very well. Overall a good experience
phil manley
15:00 02 Nov 22
Gavin installed a nano system while doing my hvac maintenance. System is amazing.
Phyllis Hamilton
14:31 01 Nov 22
Gavyn Swale was our technician today, he showed up on time, was very friendly and explained everything in detail. He went above and beyond! I would highly recommend him and this company for your HVAC/heating needs!
Penny Smith
00:30 01 Nov 22
Gavyn was at my house today for a cleaning and did a fantastic job. I highly recommend him and his company for any job needed.
Maxim Solodkii
14:22 31 Oct 22
I've been using Premier Comfort Services for the past 15+ years and I simply refuse to go anywhere else!!! Reliable, professional, responsive, available, and so much more!!!. In the time of need, they were there. With the busy schedule, and my AC going out at the worst time possible (right before open house as I was trying to sell my home), one of the owners came out and help to install new system!!! Looking for a company that cares, that puts your needs first, Premier Comfort Services is it!!! Call them, and they will make it happen!Austin came out today and performed routing maintenance. On time, professional and always knowledgeable.
Hindia Tahir
13:48 31 Oct 22
Austin is awesome. He’s been doing maintenance on my units for years. Very reliable, timely, efficient.
Sheri Wright
08:26 29 Oct 22
Gavyn was friendly and efficient. I highly recommend Premier Comfort for HVAC installation and maintenance.
Darren Owens
13:55 27 Oct 22
GAVIN WAS REALLY HELPFULL AND KNOWLEDGEABLE ABOUT THE SERVICE HE PROVIDED.6 stars is what I give👍
Donald Patterson
14:06 25 Oct 22
Austin Hendricks was exceptional and curious and knowledgeable. Best ever.
Gavyn Swale
13:52 25 Oct 22
I've been in the HVAC industry for almost 18 years, I've worked at 4 different companies in the area. Premier Comfort is the best company I've worked for. very honest, well managed, competitively priced, with a professional workforce to give our customers the best service they need. See for yourself give us a call today!
Crystal Farmer
16:48 19 Aug 22
Came home from out of town last night to AC not working. Premier was referred to me by my sister Tonya Smallwood. Called this morning & they set up a window between 12-5. Austin called before 12 & was in area so he came EARLY. VERY Professional, & nice. Got it fixed up & got me on a yearly service plan. Extremely happy with their service & relieved I now have a good company I can depend on to take care of my HVAC needs. 1-5 rating with 5 being the best I give them a 10!!
Jen Johnson
17:46 17 Aug 22
I do not recommend this company for the following reasons:The technicians do not know how to diagnose A/C systems and repair accordingly. Instead the 1st problem they find they recommend fixing it or replacing the system. You pay, and then another problem pops up. Basic things like an acid wash or checking for leaks aren’t things that they know how to do. You won’t get a return call from management. You are better off calling another company. Because if you hire them, you’ll need to hire another company to come behind them to check their work and actually diagnose the problem. Working with them is a waste of money.
Anchorpoint GA
19:14 10 Aug 22
Premier Comfort HVAC had been our service providers for five years at both our home and office. They do annual maintenance and have replaced units. They do great work at a good comparable price, and are always professional and polite. I highly recommend them.
John Henry
02:56 28 Jun 22
Had a service done by Austin. He showed up in a timely fashion and even called to let us know he was on his way. He was extremely good about explaining our problem and then fixing it with no issue. We highly recommend!
Thomas Holmes
22:55 22 Jun 22
Brian Batchelor is amazing, would recommend him to anybody! Amazing service, awesome punctuality, and spectacular value!
Bailey Hollingsworth
01:43 15 Sep 21
Had several other HVAC companies come out to try to fix the rattling in the AC unit. It wasn’t until Premier finally sent out their technician, if I remember correctly his name was Austin to fix it. In the heat of summer, it has never been better! Not to mention my power bill has decreased tremendously!
Brad Dennis
20:54 16 Aug 21
My story is similar to another post on here (if you are curious it was posted 2 months prior to this one) so be assured my issues are not a one off.My a/c was replaced in November of 2020, so at the time of the issue the a/c had only been used about 5 months (natural gas heating).At the beginning of August 2021, I saw a large water stain on the ceiling of my son's room. I knew the attic air handler was above so I cut the power and went into the attic. Water was dripping outside of the emergency pan onto the attic floor and dripping into the insulation causing the ceiling damage. I documented everything with pictures and video and called Premier Comfort Services and next morning. They sent a technician out the following day. When the technician arrived, he was professional and courteous. He assessed the situation and told me since the unit was set up in the Fall, it was not charged for summer conditions causing the unit to "back pull". He put refrigerant into the unit and said it should not leak anymore. I asked if they or carrier would cover the ceiling damage and he said he was unaware there was any damage. He then took photos and advised his bosses would determine that. He left and I placed a tub under the duct that had been leaking just in case. About 30 minutes later the technician left a voicemail advising the drains outside of my house had mud in them so he cut them.After two days with no contact, I called Premier Comfort Services and was told the damage would not be covered because the clogged drain caused the overflowing pan and drip. I advised the pan I could see was not near full and the drain lines always expelled water. The person advised the owner would call to explain.After two days with no contact, I called Premier Comfort Services and the owner called me right back and explained the emergency pan on the outside was not the overflowing pan. He said the pan on the inside was overflowing causing the unit to leak out of the "plenum" onto the wood and insulation. He said it was my responsibility to have the unit inspected every 6 months to make sure the drain line is not clogged. He said his company does not do attic installations where the air handler has to lay down (which is how my unit has to be because of the placement in the attic). I asked why the emergency pan was so small it did not cover this area that could leak. He said the code requirement is that the unit itself has to be covered by the emergency pan. I expressed my concern about the unit and advised this same problem could present itself and damage my house again. He said they were not local so they could not assist but to have a local company inspect the unit every 6 months. We ended the call here because I had no confidence that this company would help with what seemed like a ticking time bomb in my attic.My issues are as follows:1) Why was I told by the technician that the cause of the leak was the unit not be charged for summer, but the issue changed after the technician found out I wanted to claim damages?2) The owner advised they do not install air handlers that have to lay down, like mine. Why did they do it at my house? Why did they not advise of potential issues?3) Why is my only option to keep this from happening again having the drains inspected every 6 months, but my a/c had only been used for 5 months?This company did they minimum amount of work required. Then when issues arose, they did not stand behind their work product. Please be cautious. *Please read the response from the company. Proof they know of issues with air handlers that lay down. >>NO EXPLANATION FOR WHY THEY DO NOT ADVISE CUSTOMERS OF POTENTIAL ISSUES OR FIXES FOR THE ISSUES AFTERWARD<< I had another company level the air handler, install a much larger emergency pan and put a pan float switch for the interior pan. All things I would have liked to do prior to this happening.*While you didn't have to tell me about the potential issues, just like you didn't have to install a larger emergency pan because of "code", any reputable business would have.
Gink and Gasoline
15:24 28 Jul 21
The technician was great. He worked for 10 minutes and replaced a $15 capacitor and I was charged $305. Unacceptable.
Susan Sendelbach
20:54 21 May 21
Everyone with Premier Comfort have always been very courteous and knowledgeable. They know HVAC and water heaters very well and we have always been able to get appointments in a reasonable time frame.
Andrew Panneton
15:37 21 May 21
Overall, I left three stars because its a company not too dissimilar from other contractors out there who work fast, dont value their customers time, make simple install mistakes which cause severe damage to the property (house walls etc). The drip pan was not leveled accurately when installed. Thus the switch/trigger that automatically cuts off the system if there is water filling the pan was never triggered (it was on the highest corner... Water drained from the lowest corner on opposite of pan that should have been checked for levelness before choosing a location for the switch).Then it was a hassle dealing with them to come out and deal with the issue. We had to ultimately hire a different company to give us the truth because, naturally, Premier Comfort doesnt want to admit error or faulty installation because then they'd be liable for the extensive damage the attic placed system caused by dripping water all through the ceiling and walls in the hall underneath the attic space.Basically, they messed up. Then refused to admit it. And vanished on us.
Michael Yoshida
15:28 21 May 21
Very responsive company that has done an excellent job every time I’ve used them. Highly recommend.
chase minix
18:10 11 May 21
Premier lives up to their name. They are professional and honest. Pricing is also if very fair. Thankful I have a company I can call when I have heat and air issues.
Ronny Westbrooks
16:59 17 Mar 21
Brian is the best person I ha e dealt with. Truly a pro and very knowledgeable. Would call him in a minute for any work needed. Great Job at Premier led by Brian and his crew.
Nathan Cooper
22:04 11 Feb 21
Alan Browning was awesome! Ask for him by name! He was both professional and knowledgeable. He worked out in the freezing cold and got our heating working once again. Would definitely recommend and use again.
Mclaupm Pratt
23:01 07 Oct 20
Great company that you can count on.Serviced old GEO system since we bought our home.Home inspections company knew little about Geothermal systems.Really sad on this which is so important.Didn't know much about GEO myself and all went well.Didn't spend much on service. Became a ESP customer (service contract customer) and on what went bad they give you a great price on parts.Their Guys are great, well trained, polite, and everything really you should expect.The owners Son in-law knows hows to service and take a customers info to sales and make it good when their salesman fell down. He really did.On a customer who does research like I do,,,they came back and gave a great price on what a new system should cost.Install was great and we are taken care of.This is a great company people.I'm posting this to assure you and it does deserve recognition!Would consider myself a pretty tough customer holding to high standards with really competitive cost oversight.
Kathryn McConnell
22:46 23 Sep 20
Always on time and ready to fix the problem in timely manner. They were Always looking out for My cost!
Mackenzie Hall
20:11 13 Aug 20
Premiere was recommended to me by my neighbor when we needed to replace our downstairs HVAC unit but also install a Mini split system for our sunroom. Alan and Paul came out 2 times and all the new equipment hooked up and we have COLD AIR 🙌 they were very professional and answered all our questions. Highly recommend for your AC needs.
Laura Williams
17:53 22 Jul 20
Alan from Premier Comfort Services was very professional. He listened to all our concerns and answered all our questions. We are enjoying a 'cool' home again. Thank you for your expertise.
Brenda Meredith Ellis
14:08 11 Jun 20
Mike the service guy was super sweet and was so kind. Did a great job!
Marco Pryor
21:21 09 Jun 20
Allen came and fixed my A/C and was diligent and didn’t leave without fixing ALL of our issues regarding the unit!
Blaster Bob
20:52 28 May 20
Fixed water leak and unit shut down automatically.Technician responded on Memorial Day and implemented a temporary fix until permanent fix could be done two days later.
Jeff Yabuki
21:27 23 May 20
Love these guys! They are always there for me when I need them. Definitely would recommend!
Romonia Cox Scott
18:27 22 May 20
I had the opportunity to work with Austin H. He provided my family with prompt, courteous and comforting service during these trying times. He was never rushed and always made us feel at ease. All team members that assisted him during our installation followed his lead which says alot about the company as a whole. He walked me through every step as we had to replace our AC unit or converter. My husband and I feel we could not have had a better representative.Thank you Austin and Team Premier!
Mary Maka
19:42 19 May 20
We have had great service with Premier. But I have to give extra kudos to Michael who I always try to schedule my service with. I do appreciate that he gives me a heads up if he’s running behind or even if he’s ahead of schedule. He is extremely thorough in his work and if all Premier’s employees display this quality of customer service then here is your HVAC company. They are ours.
Dr.Jim Sendelbach
03:46 16 May 20
Mike did everything right. Called ahead, came on time, came prepared, accomplished the work efficiently, was pleasant and polite. He gets the 5 stars because he earned the praise.
Billie Beddingfield
22:26 28 Apr 20
We have absolutely loved our service with Premier Comfort!! From the moment you speak with them on the phone they are prompt and helpful! Wonderful service! Highly recommended!!
Francis Roldan
16:28 17 Dec 19
I called them to help with the heat in my parent's home. They handled all transactions with courtesy and professionalism. They succinctly explained the options that allowed me to make a decision on the phone. Thank you.
Tim Venghaus
15:14 27 Oct 19
I have been using Premier Comfort to service my HVAC system for several years now and am very pleased with their level of service and value for my money. I usually have the same technician (at least I have for the last 2+ years) which is nice and better than seeing a new person each visit. They do my spring and fall maintenance and when I have needed them for emergencies they are very fast to respond. I would definitely recommend this company!
Matt Smith
10:31 02 Oct 19
They came out quickly, we had cold air that night! They resolved any issues I had in a timely manner and I am pleased with the outcome of my business with them.
draw yllek
18:00 13 Sep 19
Left two messages requesting an estimate on replacing my a/c system for which they didn't return my call.
Gregory Thye
20:47 10 Sep 18
Had a Air conditioner failure on Sunday. Mike Worsley from Premier Comfort had it repaired by the early PM on Monday. Very professional service tech. Now have a service contact with Premier, so no more worries! Good to have a service company on my team that knows what the term truly means. Of course, I recommend them!
Wesley Durkit
16:16 11 May 18
Called on these guys to start servicing my heat pumps at my new house. Great customer service all around. They got out here quickly, got straight to diagnosing the issues and didn't nickel and dime me one penny... They earned my subscription for their annual maintenance for spring and fall service check-ups. I highly recommend their services.
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